Worldwide Warranty

Tortuga’s Worldwide Warranty guarantees the original owner against defects in materials and craftsmanship for the practical lifetime of the product. If it’s our fault, we’ll fix it.

Defects are rare but evident within your first few uses. If your gear has a defect, email us with photos and your order number. We’ll replace it or give you store credit at our discretion and depending on product availability. 


What’s Covered

  • Defective materials, hardware, or construction

  • Stitching or seam defects


What’s Not Covered

  • Normal wear and tear from regular use including rips, tears, abrasions, punctures, deterioration of colors, or UV degradation.

  • Cosmetic blemishes, scratches, or stains that don’t affect functionality. 

  • Improper use, abuse, negligence, or accident.

  • Lost or misplaced items. The warranty covers Tortuga products only.

  • Damage from third-party repairs or modifications.

  • Final sale or refurbished products or any products purchased secondhand.


Practical Lifetime

Your gear will suffer wear and tear. Even the world-class materials and hardware we use will deteriorate, fade, and wear out.

Tortuga products are built to last. But, nothing lasts forever. All gear has a practical lifetime.

When yours starts to show signs of wear and tear, we can connect you to one of our repair partners. Repairing your gear will extend its useful life and keep it out of the landfill.

At Tortuga, we stand behind our products. We started the company in 2010 and have had many customers travel with the same bag for ten years or more. We want that to be you. When it’s time for a new bag, we hope to have earned your next luggage purchase.

This warranty excludes implied warranties including, but not limited to, merchantability, or fitness for a particular purpose.

If you need to make a warranty claim, please email us with pictures and your order number.